If you purchased an item online from whistlersweatershop.com, you may return your unused item for a full refund (not including shipping) within 30 days of the purchase date. You can expect your refund to be applied to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.

Customers are responsible for shipping costs unless an error has occurred when filling the order.

If you would like to replace your item(s) for another size, style or colour, please place a new order and follow the instructions below for your return.

Christmas gifts, have 14 days after Christmas to be returned or exchanged.

Reduced items are not refundable.

IMPORTANT INSTRUCTIONS

Please write ‘Returning Merchandise’ on the package and include your original receipt. Please include your signature, address and phone number on the receipt to authorise us to credit your credit card.

Mail your Return using Canada Post or United States Postal Services ONLY. Please note we cannot accept any other shipping method for the United States. International customers please contact us for instructions.